Guest Experience Technician – Hospitality Services

Convene; San Francisco (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health & Wellness: Day-one health care

Time Off & Balance: Generous PTO and a

Financial Growth: 401K with company

Development & Recognition: Career grow

Community & Impact: Volunteer and give

Job summary

Convene Hospitality Group is seeking a Hospitality Service Technician in San Francisco to join the Operations team. You will deliver warm, anticipatory service and work with Culinary, Production, and Technology teams to bring service standards to life across events.

The role requires minimum 2 years serving experience, strong communication, and flexibility for varied hours. You will report to the Service Manager and be part of a high-touch service culture at Convene.

Qualifications

• Minimum 2 years of serving experience; coffee experience and basic F&B knowledge are a plus.
• Strong communication, interpersonal, and organizational skills; multitasking ability.
• Flexible schedule with varied or extended hours as needed.

Responsibilities

• Deliver world-class service in line with Brand Standards; anticipate client needs.
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms.
• Maintain a clean, safe, organized, and well-stocked work environment.
• Demonstrate knowledge of menus, recipes, and event details to support service.
• Perform opening, mid-shift, and closing duties per company standards.
• Collaborate with team and perform additional duties as assigned.

Skills

Customer service

Communication

Teamwork

Leadership

Multitasking

Job description

Convene Hospitality Group is seeking a Hospitality Service Technician in San Francisco to join the Operations team. You will deliver warm, anticipatory service and work with Culinary, Production, and Technology teams to bring service standards to life across events.

The role requires minimum 2 years serving experience, strong communication, and flexibility for varied hours. You will report to the Service Manager and be part of a high-touch service culture at Convene.