Guest Experience Team Leader – Retail Ops

Roundel; Blue Ash, Northern (OH, KY); Hybrid; USD 30,000 - 51,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid vacation

Paid holidays

Dental and vision insurance

Job summary

Target's Service and Engagement Team Leader in Blue Ash, OH oversees guest interactions and daily store operations. You will lead a team of guest advocates, ensure training, coaching, and accountability, and help drive service and sales goals while maintaining store standards.

The role emphasizes problem solving, inclusivity, and a customer-first culture, with opportunities to develop leadership skills and participate in loyalty programs and promotional events.

Qualifications

• High school diploma or equivalent required.
• Retail experience is helpful but not required.
• Strong communication and customer service skills required.

Responsibilities

• Deliver guest experiences that are easy, inspiring and friendly.
• Lead and develop a team of associates, including coaching and performance feedback.
• Balance workload to meet daily/weekly service and sales goals while ensuring safety and compliance.
• Observe operations and coach teammates to elevate guest service and resolve issues promptly.

Skills

Excellent communication

Customer service orientation

Team leadership

Flexibility

Training and coaching

Education

High school diploma or equivalent

Job description

Target's Service and Engagement Team Leader in Blue Ash, OH oversees guest interactions and daily store operations. You will lead a team of guest advocates, ensure training, coaching, and accountability, and help drive service and sales goals while maintaining store standards.

The role emphasizes problem solving, inclusivity, and a customer-first culture, with opportunities to develop leadership skills and participate in loyalty programs and promotional events.