Guest Experience Team Leader - Flexible Schedule

The Escape Game; Honolulu (HI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader to deliver world-class hospitality at our Ala Moana Center location in Honolulu. You will lead a 4-15 member team, ensure games start on time, and maintain our high standards of service.

Ideal candidates have 1-2 years in guest-facing roles and a strong ability to motivate and coach others in a fast-paced setting. This role often requires nights, weekends, and holidays, with a focus on guest joy and operational excellence.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in guest-facing settings preferred.
• Ability to manage a team of 4-15 people.
• Strong guest service and interpersonal skills.
• Comfort with fast-paced, changing environments.

Responsibilities

• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere for guests and teammates.
• Ensure shift operational excellence: open/close store, start games on time, manage breaks.
• Uphold standards using coaching methods and address issues promptly.
• Handle cash/inventory and address minor maintenance.

Skills

Guest service

Leadership

Team motivation

Communication

Problem solving

Flexibility

Job description

The Escape Game is seeking a Team Leader to deliver world-class hospitality at our Ala Moana Center location in Honolulu. You will lead a 4-15 member team, ensure games start on time, and maintain our high standards of service.

Ideal candidates have 1-2 years in guest-facing roles and a strong ability to motivate and coach others in a fast-paced setting. This role often requires nights, weekends, and holidays, with a focus on guest joy and operational excellence.