Guest-Experience Shift Leader

Legacy Chicken, LLC; Hobbs (NM); On-site; USD 19,000 - 26,000; Full time

Job summary

Popeyes is seeking a Shift Supervisor to help run the restaurant operations and support the team on a busy shift. You will coach, guide and motivate crew members, ensure service standards, and deliver a welcoming dining experience for guests throughout the shift.

The role emphasizes hands-on leadership, coaching, and collaboration with the General Manager to meet quality, service, and cleanliness targets while managing guest concerns and inventory on a daily basis.

Qualifications

• Minimum Age: 18 years old.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles offering great ideas.
• Consistently thanks the team and celebrates success.
• Serves as a role model and coaches Brand service behaviors.
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service.
• Makes sure the restaurant is welcoming and clean.
• Spends time with the guests in the dining room doing table touches throughout the shift.
• Supports the team to resolve guest concerns quickly.
• Ensures product quality and all standards are met on their shift.
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback.
• Leads each shift by delegating duties, assigning tasks, and following up with all team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met.
• Ensures accuracy of inventory and waste tracking.
• Reviews and approves invoices and inter-store transfers (ISTs).
• Checks people charts and production planning and makes necessary adjustments.
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift.

Job description

Popeyes is seeking a Shift Supervisor to help run the restaurant operations and support the team on a busy shift. You will coach, guide and motivate crew members, ensure service standards, and deliver a welcoming dining experience for guests throughout the shift.

The role emphasizes hands-on leadership, coaching, and collaboration with the General Manager to meet quality, service, and cleanliness targets while managing guest concerns and inventory on a daily basis.