Shift Leader: Guest Experience & Operations Champion

Legacy Chicken, LLC; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Popeyes is seeking a Shift Supervisor to help lead restaurant operations and guest experiences. This supervisor will coach team members, participate in daily huddles, thank staff, model brand service behaviors, and ensure smooth shifts with strong attention to quality, service, and cleanliness.

The role focuses on coaching, enforcing standards, handling guest concerns quickly, and supporting timely inventory and production planning while partnering with the General Manager to improve guest

Qualifications

• Minimum Age: 18 years old
• Previous restaurant leadership experience preferred

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly
• Ensures product quality and all standards are met on their shift
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Must be proficient in each area of the restaurant to assist when necessary
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
• Ensures accuracy of inventory and waste tracking
• Reviews and approves invoices and inter-store transfers (ISTs)
• Checks people charts and production planning and makes necessary adjustments
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Job description

Popeyes is seeking a Shift Supervisor to help lead restaurant operations and guest experiences. This supervisor will coach team members, participate in daily huddles, thank staff, model brand service behaviors, and ensure smooth shifts with strong attention to quality, service, and cleanliness.

The role focuses on coaching, enforcing standards, handling guest concerns quickly, and supporting timely inventory and production planning while partnering with the General Manager to improve guest