Popeyes - TEAM LEADER

Efficientapply; Hesperia (CA); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

EfficientApply in Hesperia, CA is seeking a first-line operations supervisor to train and lead team members, ensuring an exceptional guest experience with great tasting, quality food. You will execute on 20/20 guest expectations and ensure full compliance with Popeyes procedures and standards.

As a well-trained, neat, and friendly leader, you will coach crew to maintain top service levels and uphold grooming and uniform guidelines, especially during busy times.

Responsabilidades

• Train and lead team members to deliver exceptional guest experience.
• Ensure great tasting, quality food and adherence to 20/20 guest expectations.
• Uphold Popeyes procedures, systems and standards.

Conocimientos

Team leadership

Guest service

Coaching

Compliance

Descripción del empleo

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Popeyes procedures, systems and standards.

Guest Expectations:

Well-Trained

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

• (Clean) Holds team members accountable to the Popeyes uniform and grooming standards and coaches them when noncompliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the Popeyes Hospitality Model.

Well-Staffed