Popeyes - TEAM LEADER

Efficientapply; San Bernardino (CA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Popeyes is seeking a first-line operations supervisor to train and lead crew members in delivering an outstanding guest experience, ensuring great tasting food and adherence to 20/20 guest expectations. You will ensure compliance with Popeyes procedures, systems and standards while maintaining a calm, productive environment during busy periods.

The role emphasizes coaching teammates on job requirements, maintaining neat grooming and a friendly demeanor, and fostering a well-staffed,

Qualifications

• Trains and coaches team members using Guest Expectations training materials.
• Keeps the team informed of daily tasks and standards.
• Models calm, productive behavior during peak periods.

Responsabilités

• Train and lead team members to deliver exceptional guest experiences.
• Ensure food quality and consistency meets standards.
• Enforce Popeyes procedures, systems and hospitality standards.

Connaissances

Guest service

Team supervision

Training

Problem solving

Description du poste

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Popeyes procedures, systems and standards.

Guest Expectations:

Well-Trained

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

• (Clean) Holds team members accountable to the Popeyes uniform and grooming standards and coaches them when noncompliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the Popeyes Hospitality Model.

Well-Staffed