Guest Experience Team Leader

Roundel; Fontana (CA); Hybrid; USD 33,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Employee discount

Job summary

Target is seeking a Service & Engagement Team Leader in Fontana, CA to deliver exceptional guest experiences and lead a team of frontline colleagues. You will coach, schedule, and develop team members while ensuring smooth daily operations and strong guest engagement across in-store and digital channels.

The role emphasizes leadership, problem solving, and a commitment to customer satisfaction, with a focus on driving loyalty, efficiency, and safety on the sales floor.

Qualifications

• High school diploma or equivalent required.
• 18+ years of age or older.
• Strong communication and leadership abilities.
• Retail or customer service experience is a plus.

Responsibilities

• Deliver consistent guest experience commitments and foster a guest-first culture.
• Lead a team of hourly colleagues, including coaching and performance management.
• Plan daily/weekly workload to meet service and sales goals.
• Support drive-up and digital guest experiences and promotions.
• Ensure safety, compliance, and operational standards across the store.

Skills

Lead & accountability

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

Target is seeking a Service & Engagement Team Leader in Fontana, CA to deliver exceptional guest experiences and lead a team of frontline colleagues. You will coach, schedule, and develop team members while ensuring smooth daily operations and strong guest engagement across in-store and digital channels.

The role emphasizes leadership, problem solving, and a commitment to customer satisfaction, with a focus on driving loyalty, efficiency, and safety on the sales floor.