Guest Experience Team Leader: Lead, Coach & Drive Service

Target; Riverside (CA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Disability insurance (short/long)

Job summary

Target is seeking a Service and Engagement Team Leader in California to drive exceptional guest interactions and lead a team of hourly associates across store operations. You will ensure consistent, friendly service, manage daily workloads, and support loyalty programs while maintaining safety and store standards.

The role requires strong communication, leadership, and the ability to adapt to a fast-paced retail environment, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Previous retail experience preferred.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly experience.
• Lead a team of hourly team members and support store operations.
• Plan daily/weekly workload to meet business goals.
• Support loyalty programs and drive guest engagement.
• Address guest concerns and resolve issues effectively.
• Ensure safety, compliance and store standards are maintained.
• Assist with training and development of team members.

Skills

Customer service

Retail experience

Leadership

Communication

Teamwork

Problem solving

Cash handling

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register operations

Job description

Target is seeking a Service and Engagement Team Leader in California to drive exceptional guest interactions and lead a team of hourly associates across store operations. You will ensure consistent, friendly service, manage daily workloads, and support loyalty programs while maintaining safety and store standards.

The role requires strong communication, leadership, and the ability to adapt to a fast-paced retail environment, including nights, weekends, and holidays.