Guest Experience Team Leader

Roundel; Hawthorne (CA); On-site; USD 34,000 - 58,000; Full time

Job summary

Target is seeking a Service and Engagement Team Leader in Hawthorne, CA to lead guest-focused service and digital initiatives, schedule workloads, and coach a team of hourly associates. The role emphasizes accountability, inclusion, and a proactive approach to guest needs.

The position requires adapting to a fast-paced store environment, guiding staff through training, and delivering consistent, high-quality service while supporting store goals and promotions.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred, but not required.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Work independently and as part of a team.
• Lead and hold others accountable.

Responsibilities

• Deliver guest experience commitments and maintain fast, friendly service.
• Lead a team of hourly team members, including interviewing, coaching, evaluating and retaining talent.
• Manage workload and prioritize tasks to meet sales goals.
• Ensure adherence to safety and security protocols.
• Support drive-up and digital guest services.

Skills

Leadership

Communication

Teamwork

Flexibility

Customer service

Education

High school diploma or equivalent

Tools

Handheld scanners

POS system

Job description

Target is seeking a Service and Engagement Team Leader in Hawthorne, CA to lead guest-focused service and digital initiatives, schedule workloads, and coach a team of hourly associates. The role emphasizes accountability, inclusion, and a proactive approach to guest needs.

The position requires adapting to a fast-paced store environment, guiding staff through training, and delivering consistent, high-quality service while supporting store goals and promotions.