Guest Experience Team Leader

J003442 JIB Vanmel Inc; Folsom (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

JIB Vanmel Inc is seeking a Team Leader to supervise and train team members, ensuring a consistently exceptional guest experience and adherence to JIB procedures and standards.

You will lead by example, coach staff on hospitality, and help manage busy shifts while maintaining food quality and safety, cleanliness, and order accuracy.

The role emphasizes training, punctuality, teamwork, and energetic guest engagement on the dining floor.

Qualifications

• Must be at least 18 years old.
• In certain states ServSafe certified.
• Must be able to speak, read and write English.
• Excellent interpersonal skills and the ability to interact with diverse guests and staff.
• Basic math concepts (addition, subtraction, multiplication, division) for cashiering and inventory.
• Demonstrates integrity and ethical behavior.
• Self-starter who takes initiative and can train and lead a team.
• Basic knowledge of personal computers and related software applications.

Responsibilities

• Train and coach team members using Guest Expectations materials.
• Lead and supervise front-of-house and back-of-house duties during shifts.
• Ensure guest experience is consistent, fast, and friendly.
• Maintain restaurant cleanliness and food safety practices.
• Coach staff on product knowledge, service standards, and cash handling.

Skills

Guest Service Leadership

Team Training

Communication

Problem Solving

Staff Scheduling

Job description

JIB Vanmel Inc is seeking a Team Leader to supervise and train team members, ensuring a consistently exceptional guest experience and adherence to JIB procedures and standards.

You will lead by example, coach staff on hospitality, and help manage busy shifts while maintaining food quality and safety, cleanliness, and order accuracy.

The role emphasizes training, punctuality, teamwork, and energetic guest engagement on the dining floor.