Guest Experience Team Lead

J000414 JIB AKKAM INC; Pleasant Hill (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

JIB AKKAM INC is seeking a Team Leader to supervise and train crew members, ensuring guests receive an exceptional dining experience. You will coach staff on service standards, food safety, and brand policies while maintaining a clean, organized restaurant environment.

The role requires 6 months of team leadership in a restaurant or retail setting, knowledge of POS systems, and ServSafe certification where applicable. This position is on site in California with potential for growth.

Qualifications

• Experience in a supervisory role in a fast‑paced restaurant or retail environment.
• Ability to train and coach team members on guest service standards.
• Familiarity with JIB procedures, systems and standards if applicable.

Responsibilities

• Train and lead team members to deliver exceptional guest experiences.
• Oversee daily operations and ensure food quality and safety standards are met.
• Model and enforce uniform, grooming, and guest service policies.
• Assist with order taking and cashiering during peak times.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

ServSafe certified

Tools

POS systems

Job description

JIB AKKAM INC is seeking a Team Leader to supervise and train crew members, ensuring guests receive an exceptional dining experience. You will coach staff on service standards, food safety, and brand policies while maintaining a clean, organized restaurant environment.

The role requires 6 months of team leadership in a restaurant or retail setting, knowledge of POS systems, and ServSafe certification where applicable. This position is on site in California with potential for growth.