Guest Experience Team Lead

J003479 JIB Central Coast Restaurants Inc; Morgan Hill (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Team Leader at JIB Central Coast Restaurants Inc. in Morgan Hill, CA is the first-line supervisor responsible for training and guiding team members to deliver an exceptional guest experience, ensure food quality, and uphold all JIB standards and procedures.

You will coach staff on the Guest Expectations, maintain cleanliness, assist with order taking, and lead by example during peak times to keep service fast, accurate, and friendly.

Qualifications

• Experience leading teams in a fast-paced dining environment.
• Ability to train and coach staff using hospitality standards.
• Strong communication and problem-solving skills.
• Cash handling and POS familiarity.

Responsibilities

• Lead and train team members to deliver exceptional guest experiences.
• Model and enforce JIB standards for food quality, safety, and service.
• Assist with order taking and cashier duties during busy times.
• Coach staff to maintain cleanliness, organization, and accuracy of orders.
• Ensure guests are greeted warmly and served efficiently.

Skills

Guest service

Team leadership

Training

Communication

Problem solving

Cash handling

Food safety

Job description

Team Leader at JIB Central Coast Restaurants Inc. in Morgan Hill, CA is the first-line supervisor responsible for training and guiding team members to deliver an exceptional guest experience, ensure food quality, and uphold all JIB standards and procedures.

You will coach staff on the Guest Expectations, maintain cleanliness, assist with order taking, and lead by example during peak times to keep service fast, accurate, and friendly.