Guest Experience Team Lead - Retail

Roundel; Kirkwood (MO); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Employee discount

401(k)

Paid time off

Job summary

Target in Kirkwood, MO is seeking a Service & Engagement Team Leader to supervise guest services and manage a team of frontline associates. You will ensure consistent, friendly guest interactions and smooth in-store and digital services while driving loyalty and store performance.

The role requires strong communication, leadership, and problem-solving skills, with a willingness to work a variable schedule, including nights and weekends. Comprehensive benefits accompany employment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Retail experience is preferred but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and with teammates.
• Work independently and as part of a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Capable of remaining focused in a fast-paced environment.

Responsibilities

• Deliver guest experience commitments and maintain service standards.
• Train, coach, and evaluate hourly team members to ensure quality interactions.
• Monitor area metrics and adjust workload to meet sales and service goals.
• Lead a team to reduce wait times and improve guest satisfaction.
• Support loyalty programs and promotions to drive guest engagement.
• Ensure safety, policy compliance, and proper handling of cash and merch.

Skills

Guest service

Team leadership

Communication

Education

High school diploma or equivalent

Job description

Target in Kirkwood, MO is seeking a Service & Engagement Team Leader to supervise guest services and manage a team of frontline associates. You will ensure consistent, friendly guest interactions and smooth in-store and digital services while driving loyalty and store performance.

The role requires strong communication, leadership, and problem-solving skills, with a willingness to work a variable schedule, including nights and weekends. Comprehensive benefits accompany employment.