Guest Experience Team Lead

Target; Virginia; Vor Ort; USD 30.000 - 52.000; Vollzeit

Zusammenfassung

Target in Virginia seeks a Service and Engagement Team Leader to drive guest experience and lead a team of hourly associates in delivering easy, inspiring, and friendly service. You will train staff, monitor operations, and ensure adherence to Target's standards across guest interactions and in-store services.

The role emphasizes inclusivity, accountability, and using data to improve performance, while supporting loyalty programs and daily workload planning to meet store goals.

Aufgaben

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
• With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
• With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns

Jobbeschreibung

Target in Virginia seeks a Service and Engagement Team Leader to drive guest experience and lead a team of hourly associates in delivering easy, inspiring, and friendly service. You will train staff, monitor operations, and ensure adherence to Target's standards across guest interactions and in-store services.

The role emphasizes inclusivity, accountability, and using data to improve performance, while supporting loyalty programs and daily workload planning to meet store goals.