Lead Guest Experience & Engagement

Target; Chesapeake (VA); On-site; USD 29,000 - 48,000; Full time

Job summary

Target in Chesapeake, VA is seeking a Service and Engagement Team Leader to supervise hourly team members and ensure an outstanding guest experience. The role focuses on staff coaching, performance feedback, and maintaining service standards across in-store and digital guest interactions.

Candidates should bring strong communication and leadership skills, a flexible schedule, and the ability to adapt to a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Strong guest service and communication skills desired.
• Ability to lead and coach a diverse hourly team.

Responsibilities

• Deliver an easy, inspiring, and friendly guest experience.
• Lead a team of hourly associates and support stores on duties.
• Coordinate daily/weekly workload to meet store goals.
• Coach, train and develop team members and resolve issues.
• Support drive-up, pickup, and in-store guest services.

Skills

Guest service

Team leadership

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Target in Chesapeake, VA is seeking a Service and Engagement Team Leader to supervise hourly team members and ensure an outstanding guest experience. The role focuses on staff coaching, performance feedback, and maintaining service standards across in-store and digital guest interactions.

Candidates should bring strong communication and leadership skills, a flexible schedule, and the ability to adapt to a fast-paced retail environment.