Guest Experience Support - Enliven Hospitality

Union Square Hospitality Group; Boston (MA); Hybrid; USD 13.000 - 17.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Tips plus benefits

Health insurance

401(k)

Zusammenfassung

Ci Siamo, part of Union Square Hospitality Group, opens in Boston at Commonwealth Pier in Seaport. A frontline Support team member will help set up dining rooms, assist servers, and ensure a welcoming guest experience both in person and over the phone.

The role supports service and aims to maintain exceptional standards while learning the Union Square hospitality philosophy. Prior guest-facing restaurant experience is preferred, with availability for lunch shifts.

Qualifikationen

• Experience in a guest facing role in a restaurant preferred, but not necessary.
• Availability for lunch shifts.
• Ability to walk or stand for long periods of time.
• Balance & carry multiple plates, glass racks and/or glasses, lift objects up to 30 lbs.
• English fluency and additional languages preferred, but not required.

Aufgaben

• Consistently support a culture of Enlightened Hospitality.
• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Partner with Maître D’ to quote accurate wait times while finding the yes for all guests.
• Answer guest inquiries regarding hours, menus, and reservations.
• Maintain proper steps of service and table upkeep with efficiency, speed and grace.
• Stay informed on menu items and mise en place for each dish.
• Maintain cleanliness and appearance throughout all dining areas.
• Act as liaison between guest, management, service staff and kitchen.
• Assist with Coat Check duties as needed.
• Work with efficiency and a sense of urgency while remaining composed.

Kenntnisse

Guest service

Communication

Teamwork

Hospitality

Lunch shifts

English fluency

Jobbeschreibung

Ci Siamo, part of Union Square Hospitality Group, opens in Boston at Commonwealth Pier in Seaport. A frontline Support team member will help set up dining rooms, assist servers, and ensure a welcoming guest experience both in person and over the phone.

The role supports service and aims to maintain exceptional standards while learning the Union Square hospitality philosophy. Prior guest-facing restaurant experience is preferred, with availability for lunch shifts.