Front of House Support Specialist

Ci Siamo - Boston; Boston (MA); On-site; USD 930,000 - 1,137,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k) plan

Life insurance

Dining discount

Job summary

Ci Siamo Boston is recruiting for an opening team member to help set up and maintain dining room flow, greet guests, and support service with efficiency and warmth.

You’ll work alongside the front-of-house team to deliver Enlightened Hospitality, assist with seating and wait times, and ensure menu knowledge and plating standards are upheld throughout service. This role emphasizes guest experience and collaboration in a fast-paced environment.

Qualifications

• Experience in a guest facing role in a restaurant preferred, but not necessary.
• Availability for lunch shifts.
• Ability to walk or stand for long periods of time.
• Ability to balance & carry multiple plates, glass racks and/or glasses, and lift objects up to 30 lbs.
• English fluency and additional languages preferred, but not required.

Responsibilities

• Consistently support a culture of Enlightened Hospitality.
• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Partner with Maître D’ to quote accurate wait times while “finding the yes” for all guests.
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations.
• Possess an understanding of proper steps of service and engage in table maintenance and resetting with efficiency, speed and grace.
• Stay informed and knowledgeable of all menu items and proper mise to accompany each dish.
• Maintain the high standards of cleanliness and proper appearance throughout all areas of the restaurant.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Assists with Coat Check duties as needed
• Work with efficiency and a sense of urgency while remaining composed
• Demonstrates a passion for guest experience and an eagerness to learn and grow

Skills

Guest service experience

English fluency

Lunch shifts

Mobility/standing

Lifting 30 lbs

Multilingual preferred

Job description

Ci Siamo Boston is recruiting for an opening team member to help set up and maintain dining room flow, greet guests, and support service with efficiency and warmth.

You’ll work alongside the front-of-house team to deliver Enlightened Hospitality, assist with seating and wait times, and ensure menu knowledge and plating standards are upheld throughout service. This role emphasizes guest experience and collaboration in a fast-paced environment.