Guest Experience Supervisor | Team Lead & Service Excellence

Big-Al; North Ontario (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Big-Al is seeking an Assistant Guest Service Manager in Ontario, CA (91764) to supervise staff, ensure superior guest service, and resolve issues with creative solutions. The role emphasizes visibility, staff training, and maintaining safety and cleanliness across shifts.

You will assist in scheduling, labor reporting, and coordinating with third-party delivery platforms, while upholding company policies and compliance. Strong leadership and de-escalation skills are essential.

Qualifications

• Familiarity with Toast, Brunswick, Embed and Paycom preferred.

Responsibilities

• Assist in weekly and monthly inventory, suggesting improvements.

Skills

Guest service

De-escalation

Leadership

Shift coordination

Collaboration

Inventory management

Safety & compliance

Tools

Toast

Brunswick

Embed

Paycom

MS Excel

Job description

Big-Al is seeking an Assistant Guest Service Manager in Ontario, CA (91764) to supervise staff, ensure superior guest service, and resolve issues with creative solutions. The role emphasizes visibility, staff training, and maintaining safety and cleanliness across shifts.

You will assist in scheduling, labor reporting, and coordinating with third-party delivery platforms, while upholding company policies and compliance. Strong leadership and de-escalation skills are essential.