Assistant Guest Service Manager

Big Al's; Ontario (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Big Al's in Ontario, CA is hiring an Assistant Guest Service Manager to oversee staff performance and deliver exceptional guest service on every shift. You’ll be visible to guests and staff, resolving issues with creative solutions while maintaining safety and efficiency.

The role requires strong guest service, leadership, scheduling, and familiarity with restaurant software; an eye for inventory accuracy and staff development. On-site, full-time position with hourly pay.

Qualifications

• Guest service experience required and strong de-escalation skills.
• Inventory management experience and staff scheduling ability.
• Knowledge of alcohol licenses and food safety certifications preferred.

Responsibilities

• Assist in weekly/monthly inventory and suggest improvements.
• Train staff and perform culture checks.
• Schedule staff and monitor time/attendance; prepare labor reports.
• Provide superior guest service and handle guest interactions to de-escalate issues.
• Assist GS Manager with delivery platforms and to-go orders.
• Ensure safety, cleanliness, and compliance with regulations.

Skills

Guest service

De-escalation

Shift coordination

Leadership

Safety awareness

Team collaboration

Problem solving

Inventory management

Alcohol licensing knowledge

Food handler / SERV Safe / HACCP cert

Education

High School

Tools

Toast

Brunswick

Embed

Paycom

MS Excel

Job description

Job Details

Job DetailsJob Location: Ontario, CA 91764Position Type: Full TimeEducation Level: High SchoolSalary Range: $24.00 - $28.00 HourlyJob Shift: AnyJob Category: ManagementIf you’re passionate about exceptional guest experiences, our Assistant Guest Service Manager could be the perfect next step in your career! In this role, you’ll oversee all staff performance and ensure that our team provides superior guest service on every shift. You’ll be visible and readily accessible to both staff and guests; ready to solve any issues that arise with creative solutions that exceed expectations. If you’re up to the task of creating amazing moments for both our guests and our staff,

WHAT YOU WILL DO:

• Assist in weekly and monthly inventory, ensuring accuracy and making suggestions for improvement.
• Completes Culture Checks and actively trains new and existing team members.
• Assist in scheduling and modifying the schedule when call outs occur. Monitor employee time and attendance for accuracy. Prepare daily labor reporting.
• Interact with guests by table touches, lane calls and rewards center/bowl desk interactions.
• Provide superior guest service and satisfaction by being visible and readily accessible to our guests and employees.
• Assist GS Manager with third-party food delivery platforms and to-go ordering.
• Follows Company guidelines for managing confidential information, guest satisfaction and supervising GS team members.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy.
• Opening & closing duties, including checking all doors and setting the alarm or disengaging the alarm upon entering.
• Labor supervision such as ensuring breaks are covered, lunches are taken timely, etc.
• Ensure processes and procedures run smoothly and efficiently for an optimal guest experience.
• Mediate escalated guest interactions for a deescalated outcome.
• Required to help maintain a clean, organized, and sanitary environment. Will remove garbage and recycle when needed, will participate in cleaning duties such as sweeping, wiping down equipment, mopping and more.
• Required to follow all safety procedures to ensure personal safety from potential hazards.
• Other duties as assigned by Guest Service Manager or General Manager

WHAT YOU NEED TO DO THE JOB:

• Exceptional knowledge of software; Toast, Brunswick, Embed and Paycom are preferred.
• Advanced skills in MS office programs, especially MS Excel.
• Demonstrated first-class level of guest service and de-escalation skills.
• Awareness and ambassador of safety and cultivating an inclusive team culture.
• Demonstrated exceptional shift coordination skills and ability to effectively collaborate with others.
• Proactive leadership skills with initiative and problem-solving abilities.
• Inventory management experience.
• Knowledge of alcohol licensing and serving laws. Ability to obtain Alcohol certification.
• Ability to obtain Food Handlers Certification and/or SERV Safe or HACCP Certification or equivalent