Guest Experience Lead — Front of House Ops

Big Al's; Milpitas (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Big Al's in Milpitas, CA is hiring a full-time Assistant Guest Service Manager to oversee staff performance and ensure outstanding guest service on every shift. You’ll be visible to guests and staff, address issues with creative solutions, and help run operations across front-of-house areas including restaurant, bowling, events, and arcade.

The role requires a High School Diploma or equivalent and prior customer service management experience, with strong software and Excel skills.

Qualifications

• High school diploma or equivalent required; at least 1 year of Customer Service Management experience; 2 years preferred.

Responsibilities

• Assist in managing weekly/monthly inventory and labor reporting.
• Interact with guests during table touches, lane calls, and rewards desk interactions.
• Provide superior guest service and escalate issues when needed.
• Support Guest Service Manager with third-party delivery platforms and to-go orders.

Skills

Guest service

De-escalation

Leadership

Inventory management

Safety awareness

Shift coordination

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Toast

Brunswick

Embed

Paycom

MS Excel

Job description

Big Al's in Milpitas, CA is hiring a full-time Assistant Guest Service Manager to oversee staff performance and ensure outstanding guest service on every shift. You’ll be visible to guests and staff, address issues with creative solutions, and help run operations across front-of-house areas including restaurant, bowling, events, and arcade.

The role requires a High School Diploma or equivalent and prior customer service management experience, with strong software and Excel skills.