Guest Experience Supervisor - Outdoor Resort

Wequassett; Goleta (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Family Leave

Vacation, Sick, and Holiday Pay

Company-Paid Life Insurance

401(k) Retirement Plan

Growth and Leadership Development

Beautiful Outdoor Environment on CA's

Job summary

El Capitan Canyon in California’s Central Coast is seeking a Front Office Supervisor to lead Front Desk and Reservations, ensuring seamless arrivals and exceptional service while guiding a team dedicated to hospitality excellence. You will collaborate with Housekeeping, Maintenance, and F&B to deliver memorable guest experiences, coach staff, manage schedules, and monitor costs.

This role requires 3+ years in hospitality and prior supervisory experience, with strong communication and

Qualifications

• 3+ years of progressive hospitality experience in a hotel, resort, or related lodging environment.
• Previous supervisory or leadership experience.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Lead and support Front Desk and Reservations team members to deliver outstanding guest service.
• Create memorable guest experiences through personalized interactions and proactive problem-solving.
• Coach, train, and develop team members while supporting performance management and employment practices.
• Respond to guest concerns professionally and ensure timely resolution.
• Collaborate closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless guest experience.
• Monitor staffing levels, labor costs, and departmental expenses while identifying opportunities to improve efficiency.
• Evaluate and support revenue-driving initiatives to maximize occupancy and guest satisfaction.
• Recommend operational improvements that enhance service, productivity, and profitability.
• Serve as Manager on Duty when assigned.
• Maintain confidentiality and exercise sound judgment in a fast-paced environment.
• Perform additional duties as needed to support resort operations.

Skills

Hospitality leadership

Guest service excellence

Communication

Organization

Problem-solving

Multitasking

Availability weekends

Tools

Opera Cloud

AKIA

Microsoft Office

Job description

El Capitan Canyon in California’s Central Coast is seeking a Front Office Supervisor to lead Front Desk and Reservations, ensuring seamless arrivals and exceptional service while guiding a team dedicated to hospitality excellence. You will collaborate with Housekeeping, Maintenance, and F&B to deliver memorable guest experiences, coach staff, manage schedules, and monitor costs.

This role requires 3+ years in hospitality and prior supervisory experience, with strong communication and