Guest Experience Agent at Rustic Resort Front Desk

El Capitan Canyon; United States; On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Family Leave

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid long term Disability

401k Retirement Plan

Job summary

El Capitan Canyon Resort is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and assist with reservations and inquiries. You will post charges and collaborate with other departments to ensure guest satisfaction, while addressing guest needs and safety policies.

The role requires excellent telephone skills, a professional appearance, and basic computer proficiency with MS Office, email, and internet access.

Qualifications

• High school diploma or equivalent; or relevant work experience.
• Excellent telephone skills.
• Good problem-solving skills.
• Professional appearance.
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet.

Responsibilities

• Greet and thank guests in a sincere, friendly manner.
• Check guests in on arrival and out on departure.
• Post charges to appropriate guest accounts.
• Anticipate and address guests' needs, and resolve their problems and complaints.
• Assist guests with disabilities.
• Answer phones and assist with inquiries.
• Assist prospective guests with taking reservations.
• Collaborate and communicate with other internal departments to ensure guest satisfaction.
• Comply with company procedures and safety policies.
• Other duties as assigned.

Skills

Telephone skills

Problem solving

Professional appearance

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Internet

Job description

El Capitan Canyon Resort is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and assist with reservations and inquiries. You will post charges and collaborate with other departments to ensure guest satisfaction, while addressing guest needs and safety policies.

The role requires excellent telephone skills, a professional appearance, and basic computer proficiency with MS Office, email, and internet access.