Guest Experience Supervisor

Dash In; Chantilly (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Community Engagement

Parental Leave

Education & Development

Financial Well-being

Healthcare

Insurance Coverage

Career Growth

Employee Discounts

Job summary

Dash In in Chantilly, VA is seeking a Front of House Guest Experience Supervisor to lead a dynamic retail team and ensure consistently exceptional guest service across all shifts. You will partner with the Guest Experience Manager and Store Manager to recruit, train, and develop staff while maintaining high service standards.

The role focuses on supervising front-of-house operations, engaging with guests, managing flow and registers, upholding brand standards, and collaborating with leadership

Qualifications

• Minimum 1 year of supervisory or management experience in retail or customer service.
• High School Diploma or GED required.
• Strong multitasking and problem-solving skills in a fast-paced environment.
• Comfortable using POS systems.
• Passion for delivering exceptional guest experiences with strong interpersonal skills.
• ServSafe Certification (preferred).

Responsibilities

• Lead and develop a high-performing team of retail associates.
• Oversee front-of-house operations and ensure your team has tools and support to deliver outstanding guest experiences.
• Engage with guests proactively, addressing questions and resolving concerns quickly and professionally.
• Support associates in meeting guest needs efficiently while maintaining a seamless, no-wait experience.
• Monitor customer flow and open additional registers as needed to ensure smooth service.
• Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence.
• Communicate effectively with leadership regarding inventory, ordering, and operational needs.
• Execute additional responsibilities as assigned by store leadership.

Skills

Supervisory experience in retail or 0

Strong multitasking and problem-solv

Excellent guest-service mindset and in

Education

High School Diploma or GED

ServSafe Certification (preferred)

Tools

POS systems

Job description

Join the Dash In Team as a Front of House Guest Experience Supervisor

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is a Great Place to Work Certified™ company and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional service every day.

Your Role in Creating Remarkable Experiences

• Partner with the Guest Experience Manager and Store Manager to recruit, train, and develop a high-performing team of retail associates
• Oversee front-of-house operations, ensuring your team has the tools and support needed to deliver outstanding guest experiences
• Engage with guests proactively, addressing questions and resolving concerns quickly and professionally
• Support associates in meeting guest needs efficiently while maintaining a seamless, \"no wait\" experience
• Monitor customer flow and open additional registers as needed to ensure smooth service
• Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence
• Communicate effectively with leadership regarding inventory, ordering, and operational needs
• Execute additional responsibilities as assigned by store leadership

Qualifications and Experience

• Minimum of 1 year of supervisory or management experience in retail or customer service
• High School Diploma or GED required
• Strong multitasking and problem-solving skills in a fast-paced environment
• Comfortable using technology, including POS systems
• Passion for delivering exceptional guest experiences with strong interpersonal skills
• ServSafe Certification (preferred)

Why Dash In?

At Dash In, we're committed to innovation, community, and creating an environment where our team members can thrive and grow.

Employee Benefits & Perks

• Paid Time Off: Vacation, sick leave, personal days, and paid holidays
• Community Engagement: 2 paid volunteer days annually
• Parental Leave: Paid leave to support growing families
• Education & Development: Tuition reimbursement and professional development programs
• Financial Well-being: 401(k) with employer match and financial planning resources
• Healthcare: Competitive medical, dental, and vision plans, plus HSA options
• Insurance Coverage: Life insurance, disability coverage, and pet insurance
• Career Growth: Advancement opportunities across the Mid-Atlantic region
• Employee Discounts: Savings on coffee, fountain beverages, fresh food, and car wash memberships

We're excited to meet you and welcome you to our team.

Dash In is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of age, race, religion, color, disability, sex, sexual orientation, or national origin.