Overnight Guest Experience Lead — Front of House

Dash In; Bowie (MD); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Community engagement days

Parental leave

Tuition reimbursement

401(k) with employer match

Healthcare options

Pet insurance

Life insurance

Disability coverage

Career growth opportunities

Employee discounts

Résumé du poste

Dash In in Bowie, MD is seeking an Overnight Guest Experience Supervisor to lead a small team during the 10 pm–7 am shift. You will mentor staff, ensure smooth front-of-house operations, and deliver exceptional guest experiences with a no-wait service mindset.

The role requires at least 1 year in supervision in retail or customer service, a high school diploma or GED, and comfort with POS systems. Dash In offers strong benefits and growth opportunities within the Mid-Atlantic region.

Qualifications

• Minimum 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED or ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsabilités

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Connaissances

Supervisory experience

Customer service

Retail operations

Formation

High School Diploma or GED

Outils

POS software

Description du poste

Dash In in Bowie, MD is seeking an Overnight Guest Experience Supervisor to lead a small team during the 10 pm–7 am shift. You will mentor staff, ensure smooth front-of-house operations, and deliver exceptional guest experiences with a no-wait service mindset.

The role requires at least 1 year in supervision in retail or customer service, a high school diploma or GED, and comfort with POS systems. Dash In offers strong benefits and growth opportunities within the Mid-Atlantic region.