Guest Experience Supervisor

Dash In; Annapolis (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off: Vacation, sick, and...

Paid Community Engagement: 2 paid days

Paid Parental Leave

Tuition reimbursement

401(k) with employer match

Healthcare plans (medical, dental, and

Pet insurance

Life insurance

Disability coverage

Career growth in Mid-Atlantic region

Employee discounts on Dash In products

Job summary

Dash In, a division of the Wills Group, is seeking a Guest Experience Supervisor to lead front-of-house operations and develop a high-performing retail team that delivers exceptional guest experiences.

As part of the Dash In team, you will collaborate with managers, supervise associates, ensure smooth guest flow, uphold brand standards, safety, and cleanliness, and leverage POS systems to serve guests efficiently.

Qualifications

• Minimum 1 year in a supervisory/management role in customer service or retail.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using POS software.
• Strong focus on delivering exceptional guest experiences with people skills.
• Active ServSafe Certification is a plus.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Customer service

Multitasking

People skills

Education

High School Diploma or GED

Tools

POS software

Job description

Guest Experience Supervisor

Join the Dash In Team as a Front of House Guest Experience Supervisor:

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We’re looking for a Guest Experience Supervisor to help lead our team!

Your Role in Creating Remarkable Experiences:

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a \"no wait\" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience:

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Why Dash In?

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:

Employee Benefits and Perks:

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.