Guest Experience Lead | Front of House Excellence

Dash In; Bowie (MD); Sur place; USD 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid holidays

Tuition reimbursement

Résumé du poste

Dash In in Bowie, MD is seeking a Guest Experience Supervisor to lead our front-of-house team and ensure outstanding guest experiences.

You will collaborate with managers, train staff, manage daily operations, and uphold Dash In brand standards while delivering a smooth, friendly, no-wait service. This full-time role offers growth opportunities within the Mid-Atlantic region and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• At least 1 year in a supervisory/management role in customer service or retail.
• Ability to multitask and solve problems effectively.
• Comfortable using technology and POS software.
• Strong focus on delivering excellent guest experiences.
• Active ServSafe certification is a plus.

Responsabilités

• Lead and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and empower staff with the tools to succeed.
• Interact with guests to address questions and concerns promptly.
• Support associates to meet guest needs and maintain a no-wait experience.
• Monitor customer flow and open registers as needed for seamless service.
• Uphold brand standards for engagement, cleanliness, safety, and operations.
• Communicate with Guest Experience Manager regarding ordering and inventory needs.
• Complete tasks as directed by management.

Connaissances

Supervisory experience

Guest service excellence

People skills

Tech savvy with POS software

Multitasking

ServSafe certification

Formation

High School Diploma or GED

Outils

POS software

Description du poste

Dash In in Bowie, MD is seeking a Guest Experience Supervisor to lead our front-of-house team and ensure outstanding guest experiences.

You will collaborate with managers, train staff, manage daily operations, and uphold Dash In brand standards while delivering a smooth, friendly, no-wait service. This full-time role offers growth opportunities within the Mid-Atlantic region and a comprehensive benefits package.