Guest Experience Supervisor — Lead Front Desk & Growth

Dimension Hospitality Group; Miami (FL); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Dimension Hospitality in Miami, FL is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will supervise daily tasks, assist with check-ins/check-outs, and coach staff to deliver a smooth, welcoming guest experience.

The role emphasizes training, problem solving, and maintaining brand standards while ensuring accurate records and effective communication with management and other departments.

Qualifikationen

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekends.

Aufgaben

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Kenntnisse

Customer service

Communication

Leadership

Problem solving

Computer skills

Jobbeschreibung

Dimension Hospitality in Miami, FL is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will supervise daily tasks, assist with check-ins/check-outs, and coach staff to deliver a smooth, welcoming guest experience.

The role emphasizes training, problem solving, and maintaining brand standards while ensuring accurate records and effective communication with management and other departments.