Guest Experience Supervisor – Housekeeping

Hotel Investment Services; Traverse City (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Hotel Investment Services is seeking a Housekeeping Supervisor for the Baywatch Resort in Traverse City, MI. You will supervise room attendants, coordinate with the Housekeeping Manager, and ensure top-quality guest services and smooth hotel operations.

Ideal candidates have at least 1 year of hotel cleaning experience and a positive, professional customer-service mindset. Training and development opportunities are provided.

Qualifications

• High school diploma or GED (required).
• 1 year hotel cleaning experience.
• Experience with hotel operating applications preferred.
• Customer service positive attitude and professionalism.

Responsibilities

• Work with Housekeeping Manager to supervise and coordinate the activities of room attendants, laundry attendants and housemen
• Work with Housekeeping Manager to assist with preparing and distributing room assignments and keys to housekeeping staff
• Inspect guest rooms, update room status and find opportunities for service improvements
• Assist housekeepers with room assignments and tasks as needed
• Answer guest requests promptly
• Work with Housekeeping Manager to both oversee and execute department projects
• Maintain high quality of housekeeping standards in all areas of the hotel
• Submit requests for repair of cleaning equipment

Skills

Customer service

Education

High school diploma or GED

Tools

Hotel operating software

Job description

Hotel Investment Services is seeking a Housekeeping Supervisor for the Baywatch Resort in Traverse City, MI. You will supervise room attendants, coordinate with the Housekeeping Manager, and ensure top-quality guest services and smooth hotel operations.

Ideal candidates have at least 1 year of hotel cleaning experience and a positive, professional customer-service mindset. Training and development opportunities are provided.