Housekeeping Training Lead

Grand Traverse Resort

Northern (KY)

Hybrid

USD 35,000 - 55,000

Full time

8 days ago

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Job summary

Grand Traverse Resort and Spa is seeking a Room Attendant Trainer to orient and train new housekeepers, providing feedback to supervisory staff and maintaining quality across areas of housekeeping. The role ensures daily cleaning standards, proper stocking of carts, and adherence to safety policies.

The ideal candidate has at least 1 year in housekeeping and 6 months of leadership, with a high school diploma and age 18+.

Qualifications

Must have at least 1 year previous housekeeping experience.
Must have 6 months of leadership skills from a previous employer.
Must have high school degree or equivalent.
Must be at least 18 years of age.

Responsibilities

Review with all New Hires, Job Descriptions, all department Policies and Procedures.
Present and execute our formal training program for each individual and continually critique and provide feedback to ensure they are successful in their position.
Assess each new hire and report to the Executive Housekeeper their abilities and timeline for release to take on their own area.
Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training.
Maintain accurate records of all rooms that are cleaned and filed appropriately.
Complete and submit any required reports or paperwork accurately and timely.
Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion.
Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned.
Help in any area of housekeeping as needed.
Ensure that all public space in assigned areas are maintained to department standards.
Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms).
Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests.
Ensure that the master keys, radios and pagers are returned to the proper areas.
Maintain and support high morale of the Housepersons and Room Attendants
Ensure that all Room Attendants are meeting and exceeding GTRS standards
Assist in monitoring employee training and conduct
Responsible to assist Executive Housekeeper to assess training needs for your department
Responsible for making sure all assigned employees comply with Personal Appearance Standards
Must comply with the GTRS Open Door Policy
Must understand and abide by environmental practices of the resort
Other duties as assigned