Guest Experience Supervisor - Front Porch & Cash

Lowes Foods; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Lowes Foods is seeking a Guest Service Manager to supervise front porch operations, train hosts, and ensure swift, friendly checkout experiences. You will work with store leadership to maintain service standards and handle cash, invoices, and payments with accuracy and integrity.

The role requires leadership, supervisory skills, and solid guest service abilities, with the stamina to stand for long periods and lift light loads as needed.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Prepare weekly cash report and accompanying documentation, maintain sales related information, process invoices and transfers as assigned, and process beer/wine payments.

Skills

Friendly personality

Supervise people

Effective communication

Teamwork

Math proficiency

Computer literacy

Stamina for standing

Job description

Lowes Foods is seeking a Guest Service Manager to supervise front porch operations, train hosts, and ensure swift, friendly checkout experiences. You will work with store leadership to maintain service standards and handle cash, invoices, and payments with accuracy and integrity.

The role requires leadership, supervisory skills, and solid guest service abilities, with the stamina to stand for long periods and lift light loads as needed.