Guest Experience Front Desk Agent with PTO & Discounts

Hei Hotels Inc.; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary on-site parking

Generous paid time off

Flexible holiday programs

Marriott room discount program

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk Associate for Aloft Tampa Downtown to warmly welcome guests, check them in and out, and provide accurate information on hours, local attractions, and hotel services in the heart of Tampa.

You will handle registrations, process payments, promote Marriott room discounts, and assist guests with special requests, while staying calm under pressure and ensuring a smooth arrival and departure experience.

Qualifications

• Hotel experience preferred.
• Strong calculator/math skills for transactions.
• Ability to handle multiple guests calmly.
• Effective verbal and written communication.
• Ability to operate a computer system and POS.

Responsibilities

• Greet guests with a friendly welcome.
• Complete registration using computer system and verify details.
• Handle payments, cash, vouchers, and balance house accounts.
• Provide information on hours, local attractions, and services.
• Promote HEI Hotels and Resorts programs.
• Resolve guest concerns and negotiate satisfactory outcomes.

Skills

Hotel experience

Customer service

Communication skills

Cash handling

Computer literacy

Problem solving

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk Associate for Aloft Tampa Downtown to warmly welcome guests, check them in and out, and provide accurate information on hours, local attractions, and hotel services in the heart of Tampa.

You will handle registrations, process payments, promote Marriott room discounts, and assist guests with special requests, while staying calm under pressure and ensuring a smooth arrival and departure experience.