Front Office Supervisor

Hyatt Hotels Corporation; Texas; On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Complimentary room nights

Medical benefits after 30 days

401(k) with company match

Paid time off and holidays

Paid family bonding leave

Job summary

Hyatt Regency DFW in Dallas/Fort Worth area is seeking a Front Office Supervisor to lead the Front Office team and deliver exceptional guest service at a premier airport property.

This on-property role requires weekend availability, coaching, and developing associates, while ensuring Hyatt standards and smooth daily operations.

Join a dynamic team with extensive benefits and opportunities for career growth within Hyatt's global network.

Qualifications

• Previous Front Office experience in hotel operations.
• Strong leadership or supervisory background.
• Excellent verbal and written communication skills.
• Ability to work weekends, holidays and varied shifts.
• Ability to stand and move about for long periods.

Responsibilities

• Lead and motivate Front Office team to deliver exceptional guest service.
• Support guest registration, arrivals, departures, and service recovery.
• Coach and develop team through ongoing feedback and training.
• Assist with staffing functions and ensure Hyatt standards, policies, and procedures.
• Handle guest inquiries with professionalism and care to drive guest satisfaction.

Skills

Front Office

Leadership

Communication

Hospitality

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Come join the Rooms team at Hyatt Regency DFW, conveniently located across from Terminal C at DFW International Airport. As one of Hyatt's premier airport properties, our hotel features 811 guestrooms, 92,000 square feet of meeting and event space, and a dynamic team dedicated to delivering exceptional guest experiences.

This is an on-property position and part of the Hyatt Hotels Managed Portfolio.

Weekend availability is required for consideration.

About the Role

As a Front Office Supervisor, you will play a key leadership role in creating memorable guest experiences while supporting the daily operations of the Front Office team. This highly visible position offers the opportunity to lead by example, coach and develop associates, and ensure seamless service delivery for our guests.

Supervisors are expected to support hotel leadership by assuming leader responsibilities and fostering a positive, engaged, and service-oriented team culture. Responsibilities may include training, coaching, and providing day-to-day operational support.

Key Responsibilities

• Lead and motivate Front Office associates to deliver exceptional guest service.
• Support guest registration, arrivals, departures, and service recovery efforts.
• Coach and develop team members through ongoing feedback and training.
• Assist with staffing functions.
• Ensure compliance with Hyatt standards, policies, and procedures.
• Handle guest inquiries, concerns, and special requests with professionalism and care.
• Process forms of payment and maintain accurate guest records.
• Partner with hotel leadership to drive operational excellence and guest satisfaction.

Qualifications

The ideal candidate will have:

A genuine passion for hospitality and a commitment to exceeding guest expectations.

Previous Front Office experience with a strong understanding of hotel operations.

Prior leadership or supervisory experience preferred.

Excellent verbal and written communication skills.

Strong organizational, problem-solving, and decision-making abilities.

The ability to thrive in a fast-paced, guest-focused environment.

Flexibility to work weekends, holidays, and varied shifts as business needs require.

The ability to stand and move throughout the shift.

Care Connects Us

At Hyatt, we believe hospitality is more than a job. It's a career for people who care. We are committed to creating an environment where associates feel valued, supported, and empowered to grow both personally and professionally.

Join a team that is making travel more human, connected, and meaningful every day.

We offer a comprehensive benefits package designed to support your wellbeing and career growth, including:

Complimentary and discounted Hyatt room nights worldwide

Medical, Dental, Vision, and Prescription coverage for eligible full-time associates after 30 days

401(k) with company match

Paid Time Off and seven paid holidays

Paid Family Bonding Leave and Adoption Assistance

Personal Development Assistance Program

Complimentary colleague parking during shift

Complimentary meal during shift

Career advancement opportunities throughout Hyatt's global network

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

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