Guest Experience Supervisor — Front Desk & Team Leader

Gravity Haus; Teton Village (WY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership with, e

Adventure perks like discounted stays

Job summary

Gravity Haus is seeking an energetic Front Desk Supervisor to lead the front desk team and elevate guest and member experiences across the property. You will manage daily operations, participate in hiring and training, and ensure seamless collaboration with housekeeping, maintenance, F&B, and events.

This role requires a guest-first mindset, strong communication skills, and the ability to thrive in a fast-paced environment, with flexibility for weekends and holidays.

Qualifications

• 2+ years in hotel front desk or hospitality.
• Supervisory experience is a plus but not required with strong leadership qualities.
• Strong communication skills and a guest-first mindset.
• Familiarity with hotel PMS platforms and operations.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Oversee daily front desk operations including check-in/out, room assignments, and guest communications.
• Lead and train Front Desk Specialists; assist with staffing schedules.
• Deliver high-touch guest service and resolve escalations with professionalism.
• Collaborate with Housekeeping, Maintenance, F&B, Membership, and Events to ensure seamless experiences.
• Introduce Gravity Haus membership benefits and assist members in navigating services.

Skills

Leadership

Customer Service

Communication

Hotel Operations

Tools

PMS

ALICE

OpenTable

Slack

Job description

Gravity Haus is seeking an energetic Front Desk Supervisor to lead the front desk team and elevate guest and member experiences across the property. You will manage daily operations, participate in hiring and training, and ensure seamless collaboration with housekeeping, maintenance, F&B, and events.

This role requires a guest-first mindset, strong communication skills, and the ability to thrive in a fast-paced environment, with flexibility for weekends and holidays.