Front Desk Supervisor: Guest Experience Leader

Cabin Juice; Wyoming; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Wyoming is seeking a Front Desk Supervisor to lead the daily front desk operations and deliver exceptional guest and member experiences. You will supervise Front Desk Specialists, manage check-ins/outs, and uphold the property's hospitality standards.

The role requires strong communication, a guest-first mindset, and the ability to work a flexible schedule including weekends and holidays. You’ll collaborate across departments to ensure seamless service and memorable stays.

Qualifications

• 2+ years of hotel front desk or hospitality experience.
• Strong communication and guest-service mindset.
• Experience supervising or leading a team is a plus.

Responsibilities

• Oversee daily front desk operations including check-in/check-out, room assignments, and guest communications.
• Lead, onboard, and train Front Desk Specialists; help plan staffing based on needs.

Skills

Customer service

Leadership

Communication

Problem solving

Flexibility

Tools

PMS platforms

OpenTable

Slack

Job description

Gravity Haus in Wyoming is seeking a Front Desk Supervisor to lead the daily front desk operations and deliver exceptional guest and member experiences. You will supervise Front Desk Specialists, manage check-ins/outs, and uphold the property's hospitality standards.

The role requires strong communication, a guest-first mindset, and the ability to work a flexible schedule including weekends and holidays. You’ll collaborate across departments to ensure seamless service and memorable stays.