Guest Experience Lead - Front Desk & Membership

Gravity Haus; Denver (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership with ad

Adventure perks

Job summary

Gravity Haus in Denver is seeking a Front Desk Specialist to be the heartbeat of the guest experience. You will greet guests, handle check-ins/outs, manage reservations, and coordinate with housekeeping and F&B to ensure guest-ready spaces.

Educating guests on Gravity Haus Membership and curating personalized itineraries for members are key parts of the role. A weekend/holiday schedule flexibility is expected in a fast-paced environment.

Qualifications

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).

Responsibilities

• Greet guests and members with warmth and genuine hospitality; manage check-ins/outs and reservations in the PMS.
• Coordinate communications with guests via phone, email, and in person to handle requests and resolve issues.
• Coordinate pre-arrival outreach and prioritize VIP and special requests.
• Collaborate with housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.
• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences integrating F&B, fitness, coworking, and community events.

Skills

Hospitality experience

Customer service mindset

Bilingual English/Spanish

Strong communication

Tools

PMS

OpenTable

Slack

Job description

Gravity Haus in Denver is seeking a Front Desk Specialist to be the heartbeat of the guest experience. You will greet guests, handle check-ins/outs, manage reservations, and coordinate with housekeeping and F&B to ensure guest-ready spaces.

Educating guests on Gravity Haus Membership and curating personalized itineraries for members are key parts of the role. A weekend/holiday schedule flexibility is expected in a fast-paced environment.