Seasonal Front Desk Lead & Guest Experience Champion

Cabin Juice; Colorado; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Winter Park, CO is seeking a Front Desk Supervisor to lead the front desk and deliver exceptional guest experiences. The position starts in late November and is full-time, onsite at Gravity Haus properties.

As a frontline leader, you will coach Front Desk Specialists, ensure service standards, coordinate events, and promote Gravity Haus memberships and amenities to guests and members.

Qualifications

• 1+ year of front desk or hospitality experience.
• Strong communication and guest-service mindset.
• Supervisory experience is a plus but not required with strong leadership.

Responsibilities

• Lead day-to-day guest experience operations and front desk staff.
• Coordinate events, community activations, and promotional initiatives.
• Handle reservations, check-in/check-out, and guest requests.
• Educate guests on Gravity Haus memberships and amenities.
• Collaborate with Front Desk, F&B, Housekeeping, Engineering, and Membership teams.
• Support scheduling, training, coaching, and SOP development.
• Manage forecasting, billing concerns, and reporting needs.
• Utilize PMS, Google Business, Slack, and membership systems.
• Drive revenue and guest engagement through hospitality and community-building.
• Represent Gravity Haus with energy and a community focus.

Skills

Customer service

Leadership

Communication

Problem solving

Tools

PMS platforms

OpenTable

Slack

Job description

Gravity Haus in Winter Park, CO is seeking a Front Desk Supervisor to lead the front desk and deliver exceptional guest experiences. The position starts in late November and is full-time, onsite at Gravity Haus properties.

As a frontline leader, you will coach Front Desk Specialists, ensure service standards, coordinate events, and promote Gravity Haus memberships and amenities to guests and members.