Guest Experience Lead — Front Desk & F&B

Cabin Juice; Steamboat Springs (CO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus is seeking a Lead Haus Experience Specialist in Steamboat Springs to coordinate front desk, café, and community services. You will guide the Haus Experience team, ensure consistent service, and elevate member experiences for guests and locals alike.

Responsibilities include managing check-ins, beverage service, and member engagement, while aligning with Gravity Haus initiatives and promotions. A hospitality background and leadership mindset are essential for success in this role.

Qualifications

• Previous hospitality front desk, café, or restaurant experience preferred.
• Strong guest service mindset with ability to create memorable experiences.
• Leadership and willingness to guide team members during shifts.

Responsibilities

• Lead front desk and hospitality operations to ensure consistent service standards.
• Coordinate with front desk, café, and events teams to deliver seamless guest experiences.
• Train and mentor staff during shifts to maintain service quality.
• Engage with members to understand needs and promote Gravity Haus benefits.
• Assist with event planning and community programming as needed.
• Communicate across departments to ensure smooth operations.

Skills

Guest service mindset

Leadership

Multitasking

Communication skills

Teamwork

Tools

POS systems

PMS platforms

Job description

Gravity Haus is seeking a Lead Haus Experience Specialist in Steamboat Springs to coordinate front desk, café, and community services. You will guide the Haus Experience team, ensure consistent service, and elevate member experiences for guests and locals alike.

Responsibilities include managing check-ins, beverage service, and member engagement, while aligning with Gravity Haus initiatives and promotions. A hospitality background and leadership mindset are essential for success in this role.