Evening Front Desk Lead | Guest Experience & Team Coaching

Gravity Haus; Truckee (CA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership with ad

Job summary

Gravity Haus in Truckee, CA is seeking an energetic Haus Experience Supervisor to lead the front desk team and elevate guest and member experiences. You will manage daily operations, supervise Front Desk Specialists, and uphold hospitality standards across the property.

The role requires strong communication, a guest-first mindset, and adaptability to a fast-paced environment. Evening shifts and closing coverage are included as part of a full-time schedule.

Qualifications

• 1+ years in hotel front desk or hospitality preferred.
• Supervisory experience is a plus but not required with strong leadership.
• Strong communication and comfort using hotel software.
• Guest-first mindset and hospitality enthusiasm.

Responsibilities

• Oversee front desk operations: check-in/out, key creation, room assignments, guest communications.
• Lead, train, and schedule Front Desk Specialists; ensure service standards.
• Deliver high-touch guest experiences and resolve escalated issues.
• Coordinate with Housekeeping, Maintenance, F&B, Membership and Events.
• Present member benefits, welcome notes, and personalized itineraries.

Skills

Front desk experience

Leadership

Communication

Hospitality mindset

Problem solving

Tools

PMS

OpenTable

Slack

Job description

Gravity Haus in Truckee, CA is seeking an energetic Haus Experience Supervisor to lead the front desk team and elevate guest and member experiences. You will manage daily operations, supervise Front Desk Specialists, and uphold hospitality standards across the property.

The role requires strong communication, a guest-first mindset, and adaptability to a fast-paced environment. Evening shifts and closing coverage are included as part of a full-time schedule.