Guest Experience & Membership Concierge

Cabin Juice; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Discounted stays

Job summary

Gravity Haus in Denver is seeking a guest-focused Front Desk Specialist to be the heartbeat of the member and guest experience. You will greet guests, handle check-ins/outs, and manage reservations with attention to detail.

Collaborating with housekeeping, maintenance, and F&B teams, you’ll curate personalized itineraries, answer inquiries, and ensure smooth operations while upholding sustainability and customer care values.

Qualifications

• 1+ year of hospitality or guest services experience.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Familiar with hospitality systems (PMS, OpenTable, Slack).

Responsibilities

• Greet guests and members warmly and manage check-ins/outs.
• Handle reservations and room assignments via the PMS.
• Respond to inquiries by phone, email, or in person.
• Collaborate with housekeeping, maintenance, and F&B teams.
• Resolve billing questions professionally and empathetically.

Skills

Hospitality experience

Bilingual English/Spanish

Customer service

Communication

Tools

PMS

OpenTable

Slack

Job description

Gravity Haus in Denver is seeking a guest-focused Front Desk Specialist to be the heartbeat of the member and guest experience. You will greet guests, handle check-ins/outs, and manage reservations with attention to detail.

Collaborating with housekeeping, maintenance, and F&B teams, you’ll curate personalized itineraries, answer inquiries, and ensure smooth operations while upholding sustainability and customer care values.