Guest Experience Lead & Front Desk Concierge

Gravity Haus; Steamboat Springs (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Steamboat Springs, CO seeks a Lead Haus Experience Specialist to deliver exceptional guest and member experiences across front desk, café, and community programs. You will coordinate shifts, mentor teammates, and ensure seamless operations throughout guest stays.

The role blends hospitality leadership with hands-on service in food, beverage, and events, emphasizing personalized guest journeys and member engagement within Gravity Haus offerings.

Qualifications

• Experience in hospitality, hotel front desk, café, or restaurant preferred.
• Experience working with POS systems and hotel PMS platforms preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.

Responsibilities

• Deliver warm, anticipatory service to members and guests.
• Check guests in/out using PMS; resolve billing issues and concerns.
• Manage room blocking and guest requests to optimize experience.
• Communicate with guests and members using Canary messaging software.
• Take food and beverage orders using POS; prepare espresso drinks and cocktails.
• Stock, organize, and maintain front-of-house areas.

Skills

Guest service mindset

Communication

Team leadership

Front desk hospitality

Tools

POS systems

PMS platforms

Job description

Gravity Haus in Steamboat Springs, CO seeks a Lead Haus Experience Specialist to deliver exceptional guest and member experiences across front desk, café, and community programs. You will coordinate shifts, mentor teammates, and ensure seamless operations throughout guest stays.

The role blends hospitality leadership with hands-on service in food, beverage, and events, emphasizing personalized guest journeys and member engagement within Gravity Haus offerings.