Guest Experience Supervisor - Front Desk (On-Site)

Hei Hotels Inc.; Pasadena, Northern (CA, KY); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) plan

Employee meals

Paid time off

Job summary

The Westin Pasadena on-site in Pasadena, CA is seeking a Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in/out experiences. This role emphasizes brand standards, guest satisfaction, and teamwork across the front desk.

Candidate should have at least one year of customer service experience in hospitality, strong communication skills, and the ability to work a busy front desk.

Qualifications

• One year of experience in customer service in hospitality or a similar industry.
• Ability to communicate clearly in writing and verbally.
• Basic math skills and comfortable using a calculator for routine calculations.
• Ability to stand and work behind the front desk for extended periods.

Responsibilities

• Greet guests with a warm welcome and provide accurate information about outlets and local attractions.
• Complete registration efficiently, input guest data, and verify credit cards for authorization.
• Resolve guest issues by researching and offering effective solutions.
• Balance house bank, process payments, and post charges to guest rooms.
• Coordinate communication with staff and maintain front desk operations during shifts.

Skills

Customer service

Hospitality

Communication

Problem solving

Tools

Computer system

Job description

The Westin Pasadena on-site in Pasadena, CA is seeking a Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in/out experiences. This role emphasizes brand standards, guest satisfaction, and teamwork across the front desk.

Candidate should have at least one year of customer service experience in hospitality, strong communication skills, and the ability to work a busy front desk.