Guest Experience Leader — Front Desk (Flexible Schedule)

The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel, is seeking a Front Desk Supervisor to ensure an exceptional guest experience and adherence to operational standards. The role requires a minimum of 3 years of hospitality experience, including supervisory duties, and familiarity with hotel systems such as FOSSE and PMS.

The successful candidate will handle guest interactions, team management, and collaborate across departments. A high school diploma is required, and Marriott experience is preferred.

Qualifications

• Minimum 3 years of hospitality, front desk experience.
• Minimum 2 years of prior supervisory experience.
• 3 years of night audit experience or Front Desk Agent position preferred.

Responsibilities

• Supervise and direct Front Desk Associates.
• Coordinate with other departments for efficient service.
• Ensure an exceptional guest experience.

Skills

Guest service

Supervisory skills

Communication

Team management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

FOSSE

PMS systems

LIGHTSPEED + MGS

Job description

The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel, is seeking a Front Desk Supervisor to ensure an exceptional guest experience and adherence to operational standards. The role requires a minimum of 3 years of hospitality experience, including supervisory duties, and familiarity with hotel systems such as FOSSE and PMS.

The successful candidate will handle guest interactions, team management, and collaborate across departments. A high school diploma is required, and Marriott experience is preferred.