Guest Experience Supervisor — Front Desk Leader

TPG Hotels & Resorts; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Fairfield Inn & Suites Jupiter is seeking a Front Desk Supervisor to oversee front desk staff and ensure outstanding guest service at check-in and check-out. You will train, mentor, and supervise team members while maintaining high standards of professionalism and privacy.

The role requires supervisory experience, strong communication skills, and knowledge of hotel software. Flexibility for evenings, weekends, and holidays is essential to support guest needs.

Qualifications

• High school diploma or equivalent (bachelor's degree in hospitality preferred).
• 1–2 years supervisory experience in front desk/guest services.
• Excellent communication and interpersonal skills.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns with prompt resolution.
• Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Train and supervise front desk agents and front office staff in partnership with Front Office Manager.
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Handle difficult or complex guest situations and escalate as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in implementing effective strategies to minimize guest complaints.
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in onboarding and training of new employees.

Skills

Guest services

Staff supervision

Communication

Problem solving

Hotel software knowledge

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Hotel management software

Reservation systems

Job description

Fairfield Inn & Suites Jupiter is seeking a Front Desk Supervisor to oversee front desk staff and ensure outstanding guest service at check-in and check-out. You will train, mentor, and supervise team members while maintaining high standards of professionalism and privacy.

The role requires supervisory experience, strong communication skills, and knowledge of hotel software. Flexibility for evenings, weekends, and holidays is essential to support guest needs.