Guest Experience Front Desk Specialist

Azul Hospitality; Palm Springs (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Azul Hospitality seeks a front desk associate for the Hyatt Palm Springs in Palm Springs, CA. Responsibilities include greeting guests, handling registration/checkout, processing payments, and maintaining an accurate house bank to ensure a smooth guest experience.

The role involves handling bookings, upselling services, and coordinating with other departments. A high school diploma is required; hospitality/front desk experience is preferred. On-site, hourly position with flexible shifts.

Qualifications

• High school or equivalent education required.
• Experience in hospitality front desk or customer service preferred.
• Ability to handle cash transactions accurately and balance a cash drawer.
• Excellent communication and guest service skills.

Responsibilities

• Greet and welcome guests upon arrival.
• Process registration and checkout.
• Accept payments and maintain a house bank with daily reports; cash checks and currency exchange.
• Manage guest bookings and upsell opportunities.
• Coordinate with other departments to meet guest needs.
• Maintain lobby cleanliness and organization.
• Answer inquiries about hotel policies, services, and local attractions.

Skills

Guest check-in/check-out

Cash handling

Customer service

Upselling

POS systems

Communication skills

Education

High school diploma or equivalent

Tools

POS software

Job description

Azul Hospitality seeks a front desk associate for the Hyatt Palm Springs in Palm Springs, CA. Responsibilities include greeting guests, handling registration/checkout, processing payments, and maintaining an accurate house bank to ensure a smooth guest experience.

The role involves handling bookings, upselling services, and coordinating with other departments. A high school diploma is required; hospitality/front desk experience is preferred. On-site, hourly position with flexible shifts.