Guest Experience Supervisor | Front Desk Leader

Holiday Inn Express; Paducah (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Holiday Inn Express in Paducah, KY is seeking a Front Desk Supervisor to ensure guest satisfaction, train staff on customer service, and develop service programs.

Responsibilities include handling guest complaints, supervising Front Office staff, budgeting participation, scheduling, and contributing to revenue meetings. Candidates should have a high school diploma or equivalent, 3+ years guest service, and 2+ years management experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years guest service experience.
• Minimum of two years management experience.
• Competent knowledge of all front desk functions and related processes.

Responsibilities

• Ensure complete guest satisfaction and resolve complaints.
• Supervise front desk and reservations staff; interview, hire, counsel and evaluate staff.
• Train, schedule and develop Guest Service Representatives.
• Implement new programs, policies and budgets as needed.
• Participate in daily and weekly revenue meetings.

Skills

People leadership

Guest service

Communication skills

Operating systems

Energy and enthusiasm

Written and oral communication

Education

High school diploma or equivalent

3+ years guest service experience

2+ years management experience

Job description

Holiday Inn Express in Paducah, KY is seeking a Front Desk Supervisor to ensure guest satisfaction, train staff on customer service, and develop service programs.

Responsibilities include handling guest complaints, supervising Front Office staff, budgeting participation, scheduling, and contributing to revenue meetings. Candidates should have a high school diploma or equivalent, 3+ years guest service, and 2+ years management experience.