Lead Housekeeping Supervisor – Elevate Guest Experience

GCP Prussia Hotel Management; King of Prussia (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Residence Inn in King of Prussia, PA is seeking an experienced Housekeeping Supervisor. You will supervise and coach the housekeeping team, ensuring rooms, bathrooms, and public areas meet Marriott standards and are prepared for guest occupancy.

Responsibilities include staff assignment, interdepartmental communication, safety practices, training, and timely room releases. We value reliability, leadership, and a guest‑centered approach to daily operations.

Qualifications

• High School Diploma or equivalent preferred.
• Previous hotel, hospitality, housekeeping, or cleaning experience required.
• Previous supervisory or leadership experience preferred.
• Marriott experience preferred.
• Knowledge of hotel Housekeeping operations and cleaning standards preferred.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

Responsibilities

• Supervise, train, coach, and support Housekeeping team members.
• Inspect guest rooms, bathrooms, public areas, and other assigned areas to ensure cleanliness and compliance with established hotel standards.
• Ensure guest rooms are cleaned, maintained, and prepared according to Marriott brand standards.
• Assign daily housekeeping tasks and ensure appropriate staffing and coverage.
• Monitor room status and coordinate with Front Desk to ensure rooms are cleaned and released in a timely manner.
• Communicate effectively with Front Desk, Maintenance, Management, and other departments regarding room status, guest requests, maintenance concerns, and other operational needs.
• Inspect rooms for cleanliness, proper setup, and overall condition before releasing them for guest occupancy.
• Assist with training employees on housekeeping procedures, cleaning standards, safety practices, and company policies.
• Provide ongoing coaching and feedback to Housekeeping team members.
• Address employee performance, attendance, and conduct concerns in accordance with company policies and communicate issues to management as appropriate.
• Monitor inventory levels of linens, towels, guestroom amenities, and cleaning supplies and communicate replenishment needs to management.
• Follow all OSHA, safety, infection prevention, and company procedures related to housekeeping operations.
• Respond promptly and professionally to guest requests and housekeeping-related concerns.
• Assist with resolving guest complaints and service recovery situations while maintaining a positive guest experience.
• Maintain a professional appearance and positive attitude at all times.
• Lead by example and consistently demonstrate company values in all interactions.

Skills

Leadership

Staff coaching

Customer service

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Hotel operating systems

Job description

Residence Inn in King of Prussia, PA is seeking an experienced Housekeeping Supervisor. You will supervise and coach the housekeeping team, ensuring rooms, bathrooms, and public areas meet Marriott standards and are prepared for guest occupancy.

Responsibilities include staff assignment, interdepartmental communication, safety practices, training, and timely room releases. We value reliability, leadership, and a guest‑centered approach to daily operations.