Guest Experience Supervisor – Front Desk Leader

Atlanta Marriott Northeast/Emory Area; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Healthcare benefits

401(k) with match

Employee discounts

PayActive access

Flexible scheduling

Job summary

Atlanta Marriott Northeast/Emory Area is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will mentor staff, handle guest concerns, and coordinate scheduling to maintain a smooth check-in and check-out experience.

The role emphasizes a welcoming, professional demeanor, flexibility to work evenings or weekends when needed, and the ability to communicate effectively in English.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Supervise front desk agents, manage guest reservations, and address guest concerns.
• Report to the Front Office Manager.
• Support training and guide front desk staff, and help manage scheduling and shift coverage.

Job description

Atlanta Marriott Northeast/Emory Area is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will mentor staff, handle guest concerns, and coordinate scheduling to maintain a smooth check-in and check-out experience.

The role emphasizes a welcoming, professional demeanor, flexibility to work evenings or weekends when needed, and the ability to communicate effectively in English.