Four Points Alexandria - Front Desk Supervisor

Aimbridge-Hospitality; Alexandria (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Four Points by Sheraton Alexandria is seeking a Front Desk Supervisor to lead guest services, greet guests warmly, and ensure smooth check-ins and check-outs while delivering memorable experiences. You will mentor a front desk team, handle VIP requests, manage reservations, and resolve guest concerns with professionalism and enthusiasm, while upholding safety and brand standards.

The position includes Daily Pay options and a comprehensive benefits package (medical, dental, vision, disability,

Qualifications

• Greet guests with warmth and manage check-ins/check-outs smoothly.
• Handle reservations, VIP requests, and special guest needs.
• Track logs, messages and packages to keep operations efficient.
• Train new associates and resolve guest concerns with professionalism.

Responsibilities

• Greet guests with warmth and keep check-ins/check-outs smooth and stress-free.
• Maintain reservations, VIP requests, and ensure guests feel like a star.
• Track logs and package handling to ensure timely operations.
• Lead and train the front desk team, resolve issues with confidence.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in related field

Job description

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Rest Well in our Modern Rooms in Alexandria, LA. Travel your way at the Four Points by Sheraton Alexandria. Our hotel in Alexandria, LA has everything you need to maintain your balance on the road from pet-friendly rooms and suites with plush Marriott bedding and modern décor to ergonomic workspaces. Stop by The Bistro for craft beers and light bites in an inviting atmosphere, or try restaurants like Pitt Grill Alexandria, Pedros Tacos and Tequilla Alexandria, Swagat Indian Sweets, and more nearby. Make a splash in our outdoor pool, work up a sweat in our 24-hour fitness center, or enjoy outdoor recreation nearby. Take advantage of our location close to Camp Beauregard, Alexandria Zoological Park, close proximity to Alexandria Coliseum, and other top outdoor recreation. Our convenient location near Alexandria Convention Center makes our event venue a great choice for your upcoming meeting or celebration. Whether you're in town for business or pleasure, make the most of your stay in Alexandria, LA at the Four Points by Sheraton Alexandria.. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

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