Four Points Alexandria - Front Desk Supervisor

Aimbridge Hospitality; Alexandria (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Aimbridge Hospitality’s Four Points by Sheraton Alexandria is seeking a Front Desk Supervisor to lead our front desk team, ensure smooth check-ins, and create a welcoming guest experience. You’ll train associates, handle VIP requests, and maintain safety and standards while solving problems with confidence.

The role is on-site in Alexandria, LA, offering a competitive benefits package and opportunities to grow with our team.

Qualifications

• Greet guests warmly and manage check-ins/check-outs smoothly.
• Oversee reservations, VIP requests, and guest satisfaction.
• Track logs, messages, and packages with accuracy.
• Balance rate promotions to boost room revenue while maintaining value.
• Lead and train front desk staff, addressing guest concerns confidently.
• Ensure compliance with safety and quality standards.

Responsibilities

• Greet guests with warmth and manage check-ins/check-outs smoothly.
• Coordinate with team to handle reservations and VIP requests.
• Monitor rates, packages, and promotions to optimize revenue.
• Lead, train, and support associates; resolve guest issues creatively.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader

Problem Solver

Education

High School diploma

College coursework helpful

2-3 years hospitality experience

Supervisory experience preferred

Valid driver’s license

Certifications (Food Handlers, CPR, First Aid)

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Rest Well in our Modern Rooms in Alexandria, LA. Travel your way at the Four Points by Sheraton Alexandria. Our hotel in Alexandria, LA has everything you need to maintain your balance on the road from pet‑friendly rooms and suites with plush Marriott bedding and modern décor to ergonomic workspaces. Stop by The Bistro for craft beers and light bites in an inviting atmosphere, or try restaurants like Pitt Grill Alexandria, Pedros Tacos and Tequilla Alexandria, Swagat Indian Sweets, and more nearby. Make a splash in our outdoor pool, work up a sweat in our 24‑hour fitness center, or enjoy outdoor recreation nearby. Take advantage of our location close to Camp Beauregard, Alexandria Zoological Park, close proximity to Alexandria Coliseum, and other top outdoor recreation. Our convenient location near Alexandria Convention Center makes our event venue a great choice for your upcoming meeting or celebration. Whether you're in town for business or pleasure, make the most of your stay in Alexandria, LA at the Four Points by Sheraton Alexandria. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team‑building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!